Hotel Manager, F7627
This quarterly, letter-sized playbook provides managers 2 pages per day and is designed specifically for hotel operations of all sizes.
Use this tool to drive an exceptional customer experience through consistency across one or more locations. Track, and continually assess, all aspects of your business. Create a culture of shared goals, best practices, effective communication, vision, recognition, and values. Keep track of critical information, KPIs, and drive accountability. The playbook is filled with helpful sections designed to support your management team.
Includes:
- Annual, Monthly, Multi-year, and Holiday Calendars
- Daily Pages - 2 per day
- Important Contacts List
- Monthly Planning Objectives
- Weekly Checklist & Comments
- Monthly Planning Objectives
- Green Practices
- Safety - Employee Injury Reports,
- Notes
- Descriptions on how to use the playbook
Daily Pages Include:
- Weather notes
- What's Happening Today - occupancy overview
- Daily Manager Schedule
- Green Tips of the Day
- Know your Competition
- To Do Today
- Out of Order Rooms
- Maintenance & Repair Concerns
- VIPs and Groups
- Guest Issues
- Transportation Needs
- Communication
Product Benefits:
- Run shifts proactively with 20 years of industry best practices at your side
- Drive a consistent customer experience across all locations
- Prepare for upcoming events and promotions
- Record data and key financial information
- Measure and compare against goals
- Resolve unexpected variances
- Focus on daily priorities
- Key-in on all aspects of the business
- Improve communication between shifts
- Utilize signature areas in every section
- Provide feedback and evaluate team performance
- Provides a historical reference that creates community
"It is a valuable tool for our front office, housekeeping and now our restaurant team. It allows for communication and knowledge for all shifts keeping each department equally informed."
Additional Information:
- Join the 100,000 managers who depend on our playbooks every year.
- Save on your total shipping costs, order annually.
- Did you like what you see, but are more Interested in customizing your Manager's Red Book?
