Hotel Guest Services, F2158
This quarterly, letter-sized playbook provides 2 pages per day and is designed specifically for hotel operations.
Give every guest the feel of VIP treatment. Equip your guest services professionals to go beyond expectations. Provide a guest services tool that organizes their day and the important guests they touch.
Includes:
- Annual, Quarterly, Multi-year, and Holiday Calendars
- Daily Pages - 2 per day
- Monthly Planning Objectives
- Weekly Action Plans
- Monthly Summary
- Monthly Planning Objectives
- Notes
- Hospitality Audit
- Manager's Minutes article
Daily Pages Include:
- Weather notes
- Last Year & Today's Rates
- Daily reminders
- Day Guest Services Schedule
- Groups in House
- Events in Area
- To be Done
- Daily Communication
- Guest Requests Tracking
- Equipment & Supplies to Order
- Repair & Maintenance Concerns
- Competitive Information
Product Benefits:
- Focuses the management team on daily priorities
- Plan for in-house groups, tours and local events
- Stay updated on need-to-know facts
- Improves communication between shifts
- Increases accountability of all team members
- Keeps managers at the front desk and out of the office
- Provides historical reference of who worked and what happened
- Holds all management information in one location
"Our Red Book (Guest Services Red Book) - is a very valuable and important tool for the front desk that i would recommend to all hotels."
"The book has been a great asset to our Front Desk."
Additional Information:
- Save on your total shipping costs, order annually.
- Did you like what you see, but are more Interested in customizing your playbook?
Contact us at customercaremrb@hotschedules.com for more information.
