The Manager's Red Book - Convenience Store, F2279
This monthly, legal-sized playbook provides managers 4 pages per day and is designed specifically for convenience and fuel retail operations.
Use this tool to drive an exceptional customer experience through consistency across one or more locations. Track, and continually assess, all aspects of your business. Create a culture of shared goals, best practices, effective communication, vision, recognition, and values. Keep track of critical information, KPIs, and drive accountability. The playbook is filled with helpful sections designed to support your management team.
- Annual, Monthly, Multi-year, Holiday, and other Calendars
- Daily Pages - 4 per day
- Store Deposit Log
- Weekly Operations Review
- Employee Schedule
- Employee Requested Days Off
- Employee Time Sheet
- Cleanliness and Customer Service Checklist
- Safety Checklist
- Weekly Summary
- Weekly District Manager Review
- Monthly Operations review
- Monthly District Manager Review
- Manager's Minutes article
- Descriptions on how to use the playbook
Daily Pages Include:
- Weather notes
- Daily reminders
- Daily Manager & Staff Schedule
- Items Undone from Previous Day(s)
- To Do List - by shift
- Employee Issues - Interviews
- Training Tips
- Repair & Maintenance Concerns
- Food Service
- Shift Highlights
- Fuel Survey
- Fuel Meter Readings
- Run shifts proactively with 20 years of industry best practices at your side
- Drive a consistent customer experience across all locations
- Prepare for upcoming events and promotions
- Record data and key financial information
- Measure and compare against goals
- Resolve unexpected variances
- Focus on daily priorities
- Key-in on all aspects of the business
- Improve communication between shifts
- Utilize signature areas in every section
- Provide feedback and evaluate team performance
- Provides a historical reference that creates community
"The book come automatically, is easy for the associates to work with."
- Join the 100,000 managers who depend on our playbooks every year.
- Save on your total shipping costs, order annually.
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